HRus Partners (license number 414) on behalf of our client a well-established Forex company, we are looking to find an Account Manager.
Key Responsibilities:
- Client Support: Provide comprehensive client support, covering technical, operational, and fundamental trading information to ensure the best customer experience.
- Account Management: Address and resolve client queries related to account management promptly and efficiently.
- Client Communication: Respond to incoming client inquiries via email, live chat, and telephone in a timely and professional manner, maintaining a customer-centric approach.
- Account Opening Assistance: Assist prospective clients via email, live chat, and telephone during the account opening process, ensuring a smooth and welcoming experience for new clients.
- Client Relationship Management: Build and maintain strong client relationships, providing ongoing support to enhance client satisfaction.
- Process Improvement: Collaborate in the implementation of new procedures and processes to improve operational efficiency.
- Compliance Adherence: Strictly adhere to revisions in compliance practices and procedures to ensure regulatory compliance.
- Training Participation: Actively engage in the ongoing training program to stay updated on industry developments and maintain high-level expertise.
Requirements:
- Educational Background: A bachelor's degree or equivalent educational qualification is required.
- Client-Facing Experience: Demonstrated experience in client-facing roles, preferably within the finance industry, with a strong ability to build rapport and trust.
- Financial Market Interest: A genuine interest in financial markets, showing a keen enthusiasm for staying updated on industry trends and developments.
- Platform Proficiency: Experience using MT4 and MT5 platforms is preferred. Basic trading knowledge is an advantage but not a strict requirement.
- IT Troubleshooting: Proficiency in basic IT troubleshooting skills to assist clients with technical issues.
- Adaptability: Ability to thrive in a fast-paced environment, handling multiple tasks efficiently and maintaining composure under pressure.
- Multilingual Skills: English language is a must. Fluency in either German or Spanish is highly desirable.
If you think that you could be a good fit for this position, please send us your CV at careers@hruspartners.com