HRus Partners (license number 414) on behalf of our client, an international FX Firm, we are currently looking for Customer Support Officer (German Speaker) to join their expanding team in Limassol.
Key Responsibilities:
- Provide customer service to clients via live chat, phone call, and email.
- Keep clients updated on the status of their requests, providing clear and concise communication.
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
- Ensure compliance with market-specific regulatory requirements.
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements.
- Prepare and interpret reports and documentation.
- Attend company seminars to stay up-to-date with the company's business functions and roles.
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
- Undertake other ad hoc tasks assigned by the manage.
What makes you a great fit:
- Minimum 1 year experience in Customer Service
- Fluent in English and German
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations.
- Can-do attitude and a willingness to learn.
What we offer:
- Extensive learning opportunities, such as professional training and certifications,
- Monthly health & Wellbeing allowance
- Outstanding team-building experiences and community gatherings
- A collaborative and forward-thinking work environment
If you think that you can be a good fit for this position, send us your CV to careers@hruspartners.com