HRus Partners (license number 414) on behalf of our client, an international FX Firm, we are currently looking for a Customer Support Officer (Slovak Speaker) to join their expanding team in Limassol.
Key Responsibilities:
- Provide customer service to clients via live chat, phone call, and email.
- Keep clients updated on the status of their requests, providing clear and concise communication.
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
- Ensure compliance with market-specific regulatory requirements.
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements.
- Prepare and interpret reports and documentation.
- Attend company seminars to stay up-to-date with the company's business functions and roles.
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
- Undertake other ad hoc tasks assigned by the manage.
What makes you a great fit:
- Minimum 1 year experience in Customer Service
- Fluent in English and Slovak
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations.
- Can-do attitude and a willingness to learn.
What we offer:
- Extensive learning opportunities, such as professional training and certifications,
- Monthly health & Wellbeing allowance
- Outstanding team-building experiences and community gatherings
- A collaborative and forward-thinking work environment
If you think that you can be a good fit for this position, send us your CV to careers@hruspartners.com