HRus Partners (License No. 414), on behalf of our client, a leading provider of digital asset infrastructure leveraging blockchain technology, is seeking an IT Technician & Client Support Specialist to join their growing team.
This is an exciting opportunity for an ambitious individual to join a fast-growing international environment and contribute to the company’s continued growth.
Key Responsibilities
As an IT Technician & Client Support Specialist based in our office in Nicosia, Cyprus, you provide support and operate several duties related to end-users' IT and client environments.
Corporate IT support & management
- Deployment of end-user hardware and software using supplied installation instructions and tools, including handover to end-users
- Follow up of end-user equipment lifecycle from procurement to disposal
- Identification, recording, categorization, investigation and prioritization of incidents and requests related to end-users' environment
- Support IT-related tasks
- Administration, maintenance and improvements of corporate applications
- Administration of corporate IT infrastructure (Local Network, Printers, Small Devices)
- Access right management
Client-facing L1 support
- Act as first point of contact for external clients raising support requests, via ticketing system, email and phone
- Triage, log, categorize and prioritize incoming client tickets according to severity and SLA commitments
- Provide first-line diagnosis and resolution for common client-reported issues; escalate unresolved cases to L2/L3 teams with clear documentation
- Track ticket status and ensure timely follow-up and communication with clients until resolution
- Contribute to and maintain client-facing knowledge base articles and FAQs to reduce recurring tickets
- Monitor support queues and flag recurring issues or trends to internal stakeholders
Requirements
- Bachelor’s degree in Computer science or equivalent
- At least 3 years of experience in similar functions
- Linux mac and windows as workstation
- Azure administration including (SharePoint, Intune, Windows defender)
- Python scripting including ansible playbook
- Proficient with IT security best practices in banking environment
- Go programming language a plus
- HTML, JavaScript, CSS knowledge a plus
- Fluent in English and any other language is a plus
What We Offer
- A gross monthly salary ranging from 24k-40k depending on experience.
- An opportunity to work at the intersection of digital assets and finance
- A skilled and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great moment to join as the company grows and expands
- State-of-the-art technology and IT infrastructure
- Hybrid remote work and flexible working hours
If this opportunity aligns with your profile, please send your CV to careers@hruspartners.com