HRus Partners (license number 414) on behalf of our client, a well-established software development and consulting firm based in Nicosia, we are looking to recruit a Software QA and Customer Success Specialist.
The Role:
Quality Assurance:
- Validate product features against business and functional requirements
- Identify, document, and track bugs, providing actionable feedback to developers
- Assist in User Acceptance Testing (UAT) to ensure software updates meet client needs before deployment
- Ensure the software delivers an intuitive and seamless user experience
Client Engagement:
- Act as the primary point of contact for clients, ensuring they receive timely updates on software developments, bug resolutions, and support inquiries in a clear and professional manner
- Conduct user training sessions and onboarding for new clients
- Maintain and update client-facing documentation, including user guides and knowledge base articles
Business Support:
- Explain software features and functionality to clients to help them achieve their business goals
- Provide expert guidance on best practices for software usage
Key Requirements:
- Proven experience in a Software Quality Assurance (QA) Testing and Customer Support
- In-depth knowledge of the digital Payments and Cards Industry would be a significant advantage
- A Software Development background is not required but is a plus.
- Sharp and practical analytical mind
- Open minded, self-starter, comfortable with taking initiative, determined and hard-working
- Strong teamwork and co-operative spirit
- Willingness and ability to learn and to apply newly acquired knowledge
Benefits
- Work in a flat, non-bureaucratic organization that embraces initiative and innovation
- Opportunities for career development
- Focus on work-life balance
- Hybrid work model
- Flexible working hours
- Competitive salary
- Contribution to Provident Fund and Medical Fund
- Leaving early on Fridays, meditation Mondays
- Office perks such as fresh fruits, coffee
If you believe this job opportunity matches your goals and aspirations, send us your CV at careers@hruspartners.com .