HRus Partners (license number 414) on behalf of our client, a well-established company that offers technical solutions in the shipping industry, we are looking to recruit a Technical Support Agent.
Responsibilities:
- Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents.
- Maintain, monitor, and improve developed products and services.
- Develop and maintain the Knowledge Base.
- Create troubleshooting processes and procedures.
- Configure and maintain on board communication systems.
- Responsible to communicate with customers and suppliers’ general inquiries and coordinate with the Customer Support Manager.
- Responsible for the identification of the function’s risks and opportunities and propose actions when needed.
Requirements:
- Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Excellent knowledge of TCP/IP Networking.
- Proven experience in a similar position will be considered as an advantage.
- Experience using Windows Server, Active Directory and Firewall configuration.
- Familiarity with PowerShell.
- Being comfortable with remote diagnostic tools and techniques, as physical access to the equipment is often limited or delayed due to the nature of maritime operations.
- Excellent organizational, communication and teamwork skills.
- Fluency in Greek and English.
If you think that you could be a good fit for this position, please send us your CV at careers@hruspartners.com